Frequently Asked Questions

Store FAQs

What type of store is Gabe’s?

We are an off-price clothing and housewares retailer. We carry famous brand name clothing, footwear, accessories, home décor and other merchandise at up to 70% off department store prices.

What is the difference between Gabriel Brothers, and Gabe’s?

Gabriel Brothers is the original founding name of our stores, which were rebranded as Gabe’s in 2013. Our savvy customers have affectionately called us “Gabe’s” for years, so as part of a redesign we’ve shortened our name to Gabe’s. Gabriel Brothers, Inc. remains the name of our corporation. The change is expected to take place between late 2013 and 2014, so many of our stores will still continue to use the Gabriel Brothers logo for some time.

What makes Gabe’s different from other off-price retailers?

The uniqueness in the way we buy our merchandise allows us to buy a greater assortment of products for the entire household at lower prices. At Gabe’s, you’ll find products at up to 70% off department store or specialty retailer prices.

How can you offer such unbelievable!® discounts on designer brands and famous name brands?

Our unbelievable!® prices are due to the way we buy odd lots, over runs, and one-of-a kind finds. This also may limit the quantity of inventory of a particular product which we sell, or that might only be available in one size, color, or style. Our customers love the value that we bring. Plus, they know – because quantities can be limited, store inventory may vary by location, and new arrivals happen often – that great deals can be found on every store visit.

What do you mean by “Up to 70% Famous Name Brands?

Our pricing and savings are compared to original specialty department store prices, and are offered while supplies last with limited or select styles and brands only. The items shown on our website and in our marketing materials, may not represent the actual merchandise that you’ll find at your local Gabe’s, since quantities are limited and exact styles may vary from store to store. No rain checks are available.

Do you sell clothes in specialty sizes?

Yes! Gabe’s make it easy to find trendy clothing in specialty sizes including junior plus, plus, “big and tall” and extended footwear sizes. Come visit us – we promise you won’t be disappointed.

Besides clothing, what else does Gabe’s sell?

We sell everything to make you, your family and your home look great: in addition to clothing for women, men and children, we sell shoes, accessories, bath and beauty products, and an assortment of stylish and cost-friendly housewares. And all are at unbelievable!™ prices – much lower than what you’ll find at the department store!

What brands do you carry?

Due to our commitment to our vendors, we are not able to mention the types of brands we carry, but rest assured we carry famous brands at amazing prices. Visit the near Gabe’s store to find your favorite brands.

What is your relationship to Rugged Wearhouse?

Both Gabe’s and Rugged Wearhouse operate under the parent company of Gabriel Brothers, Inc. Both chains receive similar merchandise and offer great styles from famous brands at amazing prices.

What are your regular store hours?

Regular store hours are:

  • Monday – Thursday: 9 a.m. to 9 p.m.
  • Friday & Saturday: 9 a.m. to 10 p.m.
  • Sunday: 10 a.m. to 8 p.m.
What is your return policy?

Gabe’s is a great place to shop and our customers are our priority! We want you to be satisfied with your purchases.

Gabe’s Standard Return Policy

At Gabe’s, our customers are our priority! We want you to be happy with your purchases.

We will gladly accept anything you didn’t find unbelievable®!

You may return merchandise with a valid original receipt for a full refund or exchange within 30 days. All items should be in new condition with tags attached.

Returns without a receipt, or past 30 days, will receive in-store credit for the current selling price. Returns without a receipt may require a valid picture ID (driver license, state ID, military ID or passport).

Unfortunately, merchandise that has been used or worn cannot be accepted for either exchange or refund.

Gabe’s holds the right to limit the number of returns or to refuse a return based on our refund verification systems.

How do I get the telephone number of a specific store?

Our stores are not currently staffed to handle a large volume of incoming customer calls and therefore we do not release any store phone numbers. Gabe’s is a very unique business and our store telephone number policy is part of what allows us to bring you the absolute lowest price on your favorite merchandise.

How can I find out if you have a specific brand, item, size, color in stock?

We buy a wide variety of products from a broad range of sources. The products are then distributed to our stores appropriate to the markets in which they are located. This process is highly dynamic with ALL stores receiving fresh merchandise at least 4 to 5 times weekly. Due to these unique processes, it is impossible for us to be able to meet particular merchandise requests. The best way to find the merchandise you are looking for is to visit your local store. We regularly highlight some of our latest arrivals on our website, through membership in clubhappy, on Twitter, and on our Facebook community.

How often do your stores get deliveries?

Our stores receive deliveries 4 to 5 times per week and our stores update the sales floor with new merchandise each and every day. The best way to find great styles from famous brand names is to visit us often.

Do all your stores carry the same products?

Our store merchandise varies daily at each store, and distribution of products to our stores varies by region and market. This process is highly dynamic with ALL stores receiving fresh merchandise at least 3 to 4 times weekly, but does not guarantee that products available in one store can be found in another.

What are your Sidewalk Sales?

Our customers have grown to love our Sidewalk Sales! They are your chance for last call on great deals. Most items are priced at $3 and under, which is yet another reason why Gabe’s is unbelievable!™.

What type of payments do you accept?

We accept the following payments: Cash, Check, Discover, MasterCard, Visa and Travelers Check.

Do you offer layaway?

At this time we do not offer layaway.

Does Gabe’s sell gift cards?

Yes, we sell gift cards: they make the perfect gift for any occasion for the savvy shopper in your life! You can purchase gift cards in any denomination, and they are valid at any Gabe’s store. Best of all, our gift cards never expire and we never charge a service fee for use or inactivity. To purchase a Gabe’s gift card, simply visit any Gabe’s store.

Can I buy a Gabe’s gift card online?

At this time, we do not offer the ability to purchase gift cards online. They can be purchased at any Gabe’s store.

How do I check my Gabe’s gift card balance?

If you’re the lucky recipient of a Gabe’s gift card, you can check your gift card balance by speaking with the cashier at any Gabe’s store.

What happens if my Gabe’s gift card is lost or stolen?

Gift cards are like cash, and therefore we cannot replace a card if it is lost or stolen. In certain cases, if the card has not been used or redeemed and you have the original gift card number and proof of purchase, we may be able to reissue a new card; please call our Customer Support team at 1-800-458-6546 for further assistance.

Do all your stores have the same sales promotions at the same time?

Typically, yes. However, there are times when certain locations will have special promotions. We regularly highlight some of our latest promotions on our website, through membership in clubhappy, on Twitter, and on our Facebook community.

Do you sell merchandise online?

At this time we do not currently sell merchandise online.

Do all your stores accept the clubhappy membership?

Yes, every Gabe’s store nationally accepts the clubhappy card for points accumulation and coupon redemption.

I have questions about your clubhappy program.

For an overview of our clubhappy program, visit the clubhappy section of our website. For frequently asked questions regarding our program, click here.

My question is not answered here. Whom can I contact?

We’d love to hear from you! You can click here to contact us online, or you can call us at 1-800-458-6546 (or 304-292-6965) to reach our corporate headquarters. Our office hours are 8 a.m. to 5 p.m. Eastern Standard Time.

clubhappy FAQs

About the clubhappy program

Effective November 1, 2015, we re-named our loyalty program to clubhappy.

 Please note that with this change:

  • Your existing card and card number still works. You do not need a new card or number.
  • Your existing points balance is not impacted by the change.

How does the clubhappy program work?
Simply sign-up in store or online for our clubhappy program to begin earning clubhappy cash immediately – and save even more money on Gabe’s everyday low prices!

  • It’s FREE to join
  • NEVER any membership fees
  • Receive 1 point for every $1 spent
  • Receive a $5 reward coupon for every $50* spent
  • clubhappy cash expires 30 days from date of issuance (giving you more time to come back for great deals!)
  • Points accumulate over a three-month calendar quarter giving you more time to earn rewards
  • Exclusive alerts and invitations
How do I sign up for the clubhappy program?

You can sign-up online right now and a card will be mailed to you within 7-10 business days, or you can visit any of our stores and ask to sign up with our cashiers; give them your email address, and the cashier will provide you with a membership card.

Who is eligible to sign up for the clubhappy program?

In order to sign up, you must be:

  • An individual who is a U.S. resident of the 50 States,
  • who is at least 16 years of age,
  • and who provides and maintains a valid e-mail address.

If you are between 16 and the age of majority (as determined by your state law), you must obtain permission from your parent or legal guardian to be a member of the program.

Please note certain individuals are specifically excluded from the program. This includes resellers (defined as any individual who purchases items from our stores for resale). Please visit our program terms and conditions to confirm full eligibility requirements.

Does it cost anything to be a member of the loyalty program?

No. There’s no fee to join and no ongoing membership fee.

How soon after I sign up can I begin to earn points?

Once you’ve received your card, you can begin to earn points on qualified purchases by showing your card to the cashier at time of purchase.

How do I earn points?

Simply show your card during checkout at any Gabe’s store to earn points on your qualified purchase.

What is considered a qualified purchase?

All merchandise purchases excluding sales tax and gift cards are considered qualified purchases.

What happens if I forgot my card when making a qualified purchase at Gabe’s?

You can identify yourself to a cashier as a member of the clubhappy program at the point of sale. You will need to provide your phone number or email address to the cashier to receive points for your qualified purchase. You can also login to your clubhappy account online and request the missing points by providing your receipt details.

What happens if I made a purchase without providing my membership card?

If you made a purchase and did not provide your clubhappy membership card at the time of purchase, you may request a recovery of points within 30 days of the purchase by calling customer service at 1-800-458-6546 or by emailing customerservice@gabes.net. You can also request missing points by logging into your clubhappy account online and providing receipt details. You must have your receipt, or no points will be recovered.

What happens when I return an item?

If an item is returned, the applicable points will be deducted from your clubhappy program membership equal to the amount of points earned for that item purchased.

Does my membership expire?

At the present time, membership does not expire. However, as part of our clubhappy Terms and Conditions, we reserve the right to expire your membership after 12 consecutive months of no qualifying point activity.

Do my points expire?

Points expire at the end of every three-month calendar quarter. On the first day of the next calendar quarter, your point total will start at zero.

I made a purchase in the last 30 days. Why does it not appear on my monthly balance?

Rewards balances are accumulated over a calendar quarter. Unfortunately, points earned from purchases made in previous calender quarter are not eligible towards earning coupons in the following quarter.

Do my coupons expire?

Your coupons will expire 30 days from the date of issuance.

How many coupons can I collect?

There is no limit to the number of coupons that can be collected and redeemed is three within a three-month calendar quarter.

Can I use my Rewards at both Gabe’s & Rugged Wearhouse®?

You can use your clubhappy card to earn points at both Gabe’s and Rugged Wearhouse®. A reward coupon will be issued to you when you earn 50 points in total at either Gabe’s or Rugged Wearhouse® or from combined purchases at both stores. Reward coupons are valid for redemption at both chains.

Can I combine purchases from Gabe’s & Rugged Wearhouse to receive rewards?

The clubhappy program is valid for purchases and coupon redemption within both Gabe’s and Rugged Wearhouse® stores.

What happens if I lose my card?

If your clubhappy card is lost or stolen, please call or email our Customer Service department and they will send you a new card with the same account number. Any points accumulated will still be available.

I’ve forgotten what email address my card is associated with. How can I log in?

If you’ve forgotten which email address is associated with your clubhappy card, please call or email our Customer Service department to request this information. Please note: you will need your clubhappy card number, as well as the phone number which was associated with the account, to verify your details.

My email address or phone number has changed. What should I do?

Please call or email our Customer Service department to make the necessary changes to your account, or login to your clubhappy account on mygabes.com to update your profile information.

I am having trouble logging in with my card number and email address.

Please call or email our Customer Service department and we will be able to assist you.

How long after I make a transaction will my points balance be updated?

Typically, your points balance will be updated within 3 to 5 minutes of a transaction. If you believe there are errors with your points balance, please call or email our Customer Service department.

My points balance is not correct.

If you believe that you are missing points on your clubhappy balance, please call or email our Customer Service department. You can also request missing points by logging into your clubhappy account on mygabes.com. You will need to provide receipt information.

How do I receive coupons?

As you begin to accumulate points with each purchase, your coupons will appear on your receipt. In addition, a follow-up email is sent to the email address we have on file to provide you with the option of printing your coupon for later redemption.

*If you qualify for a coupon within the first 24 hours, your coupon will arrive via email only, and will not be printed on your receipt.  All coupons after are printed on the receipt immediately when they are earned and also sent to the email address associated with your account.

I believe I was entitled to, but did not receive my coupons.

If you believe that you did not receive a coupon to which you were entitled, please call or email our Customer Service department.

Can I get additional cards for my family to use under the same membership?

At this time, our clubhappy program only permits one card per email address. A household can have up to 5 clubhappy cards as long as each card has a different email address.

How can I cancel my membership in the clubhappy program?

If you no longer wish to be part of the clubhappy program, you can contact us online, call us at 1-800-458-6546 or email Customer Service at customerservice@gabes.net. Cancellation may take up to 4 weeks to finalize. Upon cancellation, your membership will be inactivated, and any remaining points will be forfeited.

How will the changes in points and coupon expiry impact me?

The start date for the new program rules is November 1, 2015. Points issued from November 1 onward will not expire until January 1st, 2015 with quarterly expiry afterward. Coupons issued after November 1st, will have a 30-day expiry.

Can I use my rewards from Gabe’s at Rugged Wearhouse®?

Yes, rewards coupons issued at Gabe’s can be used for a discount at Rugged Wearhouse®. Rewards coupons earned at Rugged Wearhouse® can be used for a discount on purchases at Gabe’s.

Gabe's Mobile App FAQs

Can the purchase history on the app serve as a receipt for a return?

The purchase history does not take the place of a receipt for a return or exchange of merchandise.

I’m having a problem downloading the app, what do I do?

Verify that your device is running a update that is compatible with the mobile app: iOS 9.3 or later and Android 4.2 or later. If you are running a compatible update and still experiencing problems downloading or installing the app, please contact customer service for assistance by clicking here or calling 1-800-458-6546

I’m having a hard time logging into the app, why?

If you haven’t signed into the app before, first choose “sign in,” to enter the email address associated with your clubhappy card
and create a password. Once you’ve created a password, you may select “log in” for future log ins. If you are having further
difficulties, please contact customer service by clicking here or calling 1-800-458-6546.

My recent purchase is not showing up in my points balance or on my purchase history, why not?

It may take up to 24 hours for a purchase to show up in the purchase history. If your clubhappy card was not scanned or entered at the time of checkout, your purchase will not show in the purchase history. If you feel you are missing points, please contact us by clicking here or calling 1-800-458-6546 and we’ll be happy to assist you in updating your point balance.

I’m not receiving notifications from the app, what do I do?

Notifications require permission from your phone for location settings and also a Bluetooth connection. Please ensure your Bluetooth is on and location settings are enabled for both your phone and the Gabe’s app by checking your settings.

How do I select a favorite store?

From within the locations screen you may favorite any store by selecting the store and pressing the heart icon in the top right corner. If there is no heart, you have already selected that store as a favorite! To view your favorite locations, open your profile page.

How do I know if I am eligible for more rewards during this quarter?

If you are eligible to receive more clubhappy rewards, a “points needed until next coupon” will show on the main screen of the mobile app. If you have questions about your coupons, please contact us by clicking here or calling 1-800-458-6546 and we’ll be happy to help you.

How do I change my clubhappy email address?

Please contact us by clicking here or calling 1-800-458-6546 and we’ll be happy to assist you.

I’m missing points! How can I add them?

Please contact customer service and provide the following information: date, card number, store location (Store #), transaction number and subtotal. You can also add missing points by logging into your clubhappy portal at mygabes.com!

Are these items available in the store?

Most items available for purchase through the Gabe’s mobile app are app exclusives for our clubhappy customers and have limited quantity. Some items may be available in store.

Why are there so few items available on the app?

The app is where we offer the most thrilling deals-the best styles from the most famous brands at the most amazing prices! We want to give you the opportunity to shop them first. The app isn’t meant to take the place of the store for all your needs, but it will give you exclusive access to new arrivals and the best deals around!

How can I see if my store or another near me has these items in stock?

The best way to see if an item is available in your favorite location is to visit the store.

How do I change my payment card?

Unfortunately, payments cannot be changed once an order is submitted.

I’m having a problem checking out.

Please contact Customer Service, and we’ll gladly assist you.

When I was checking out on the app, I wasn’t asked for my clubhappy card number. Will I receive points for this purchase?

Since you log into the app with your clubhappy account and shop from there-points are automatically added to your clubhappy card when you purchase through the app!

How can I see my points from this transaction?

You can view your purchase history by clicking on the bottom left corner icon on the app main page.

How long will it take for my package to arrive?

All orders will arrive to the store you selected for pick up, or to your home within 7-10 business days. Your package will ship within 2 business day of order placement.

How can I change the location I selected to pick up my merchandise?

If you have already placed an order and would like to change the shipping location, please contact customer service by clicking here or calling 1-800-458-6546. If your purchase has already shipped, it will not be possible to change the shipping location. If you have not yet made a purchase, you can select the shipping location (to your home or to any of our store locations) during checkout.

How do I track my package?

Orders can be tracked by following the link in the shipping notification email, or if shipped to home, can be tracked using the tracking number provided on FedEx.com. If the item was shipped to the store, there is no tracking outside of processed, shipped, and delivered emails sent.

Where are the items shipped from?

All items are shipped from our distribution center in Morgantown, WV.

What is the return policy?

Returns for purchases made through the app follow the same general guidelines as purchases made in store. They can be returned through mail or in store within 30 days of pickup or delivery. Please click here to view the return policy including in-store and mobile purchases.

How do I make a return for items purchased through the app?

Purchases made through our mobile app can be returned to any Gabe’s/Rugged Wearhouse location or mailed to the distribution center. Please click here to view the return policy details.

How long will it take to receive a refund for an item I returned by mail?

You will receive your refund within 14 days of your merchandise being received for return at the distribution center. For a faster refund, you can return your items to any Gabe’s/Rugged Wearhouse location near you.

Corporate FAQs

Who are the Gabriel Brothers?

Our company was founded by James and Arthur Gabriel in 1961 with a promise of delivering unbelievable!™ value to our customers on products for the whole family – from clothing to accessories, footwear and housewares.

How many stores do you operate?

We operate 55 stores in Delaware, Kentucky, Maryland, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and West Virginia, as well as 46 Rugged Wearhouse stores.

What is Gabe’s relationship with Rugged Wearhouse?

Both Gabe’s and Rugged Wearhouse operate under the parent company of Gabriel Brothers, Inc. Both chains receive similar merchandise and offer great styles and famous brands at amazing prices.

What is the difference between Gabe’s and Rugged Wearhouse?

Gabe’s stores are larger, and currently operate in six states, whereas Rugged Wearhouse stores have a smaller footprint (store size in square feet) and operate in nine states. We operate both chains in Delaware, Kentucky, Maryland, North Carolina, Pennsylvania, South Carolina, Tennessee and Virginia. Gabe’s is also available in Ohio and West Virginia, and Rugged Wearhouse has locations in Georgia.

Why did you change your name from Gabriel Brothers to Gabe’s?

We updated our brand in 2013 to the shorter “Gabe’s” brand and identity to better reflect what our customers have been calling us for years. While our corporation continues to operate as Gabriel Brothers, Inc., all new stores opening will be branded as “Gabe’s” and we will be updating and refreshing all stores throughout 2013 and 2014.

How many Gabe’s stores are in the U.S.?

We operate 61 stores in Delaware, Kentucky, Maryland, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and West Virginia

Is there a Gabe’s store in my community?

Please check our store locator for a Gabe’s store nearest you.

Is Gabriel Brothers, Inc. publicly traded?

No. We are a privately-held incorporated company operating as Gabriel Brothers, Inc. with headquarters in Morgantown, West Virginia.

What is the address of your Corporate Office?

Our Corporate Office address is:

Gabriel Brothers, Inc.
55 Scott Avenue
Morgantown, WV 26508

You sell “famous brands.” Which brands do you carry?

We currently carry thousands of brands. We pride ourselves in having very strong partnerships with our vendors and work carefully to protect the integrity of their brands, and therefore do not specify most of the brands we carry. Since we receive new products constantly, our stores often have different brands arriving and selling out every day.

I am a potential supplier/vendor. Who can I talk to?

You can email us at vendors@gabes.net.

How do I find out about jobs and employment opportunities at Gabe’s?

We encourage you to visit the Careers section of our website to learn more about exciting opportunities at our Gabriel Brothers, Inc. Corporate Office, our Distribution Center or careers within our Gabe’s and Rugged Wearhouse retail stores. Our Careers section also contains a separate Careers FAQ section to help you learn more about starting or growing your career with us.

I have questions about your clubhappy program.

For an overview of our clubhappy loyalty program, visit the clubhappy of our website. For frequently asked questions regarding our rewards program, click here.

I have questions about your stores, shipping and/or returns. My question is not answered here. Who can I contact?

We’d love to hear from you! You can click here to contact us online, or call us at 1-800-458-6546 to reach our Corporate Office. Our office hours are 8 a.m. to 5 p.m. Eastern Standard Time.